Frequently asked questions

1How can I order Shell Card?
Existing Shell customers can quickly and conveniently order fuel cards themselves on the Shell Fleet Hub portal. You will find the instructions on how to do it here.
2How can I view or change Shell Card PIN code?
Forgot your Shell card PIN? No problem. You can find and view it on the Shell Fleet Hub portal or receive a reminder via text message or email. In the Shell Fleet Hub self-service portal, you can not only view, but also change the PIN code of your Shell card yourself. Read how to view PIN code here. How to get PIN reminder read here. How to change PIN read here.
3How can I donwlaod Shell invoices?
In the "Finances" section of the Shell Fleet Hub portal, you will not only be able to download the necessary invoice, but also view all relevant financial information - account balance, upcoming payments and more. Read more here.
4How to make payment correctly on Shell Fleet Hub?
In the Shell Fleet Hub portal, you can pay both individual invoices and their summaries. To avoid payment problems and to ensure that payments are credited on time, read the guidelines here.